CAREERS AT DRYAD NETWORKS

Forests are burning, and the stakes have never been higher. Wildfires are breaking records year after year, causing billions in damages, devastating ecosystems, and pumping massive amounts of CO₂ into the atmosphere. But it doesn’t have to be this way.

At Dryad Networks, we’re taking action with cutting-edge tech to stop fires before they spread. Based in Berlin-Brandenburg, we develop Silvanet, the world’s most advanced wildfire detection system. Our solar-powered IoT sensor network detects wildfires within minutes, enabling rapid response to stop fires in their tracks before they can spread.

But we’re not just about fire detection. We’re on a mission to revolutionize forest management with a forest analytics platform - the ‘app store for the forest.’ Imagine tools for detecting illegal logging, optimizing forest health, and so much more. We’re even developing an autonomous wildfire suppression drone system to tackle fires at their very first spark.

If you’re passionate about combating climate change, harnessing technology to protect the environment, we want you on our team.

We are looking for a Customer Success Manager to join our team in Berlin. In this role, you'll play a key part in guiding our customers throughout their journey, ensuring they have an exceptional experience every step of the way.

Responsibilities:

• Provide end-to-end support to our international customer base, ensuring seamless product onboarding and continuous support throughout the customer journey.

• Foster strong, long-term relationships with our customers by proactively monitoring usage, providing guidance, and identifying opportunities to optimize their experience. Advocate for best practices and encourage full product adoption.

• Collaborate closely with reseller partners, providing on-the-ground support, resources, and training to help them effectively sell, implement, and support our solution in diverse markets.

• Serve as the voice of the customer in the organization by collaborating with sales, product, and engineering teams to communicate customer feedback, needs, and challenges.

• Establish, improve and monitor customer service checkpoints, together with business and technical teams

• Early and late (7am–9pm) scheduling to align with international customers possible after onboarding is completed

Required skills, knowledge and experience:

• 3+ years of hands-on experience in Customer Success Management of an IoT hardware and/or SaaS solution, with a focus on improving customer satisfaction, retention, and product adoption

• Strong analytical and problem-solving skills, with the ability to articulate technical concepts and guide customers through product setup, integration, and troubleshooting.

• Familiarity with the ecosystem around IoT hardware devices (firmware, cloud platforms, data processing) and how they integrate with customer environments.

• Strong interpersonal skills and experience in managing and growing existing customer accounts by understanding their business goals, aligning IoT product value, and proactively addressing needs.

• Excellent spoken and written communication skills in English and German.

Nice to have:

• Bachelor degree in a technology or communications related field.

• Experience with Zendesk, HubSpot, Google and Atlassian Suites

• Familiarity with technical project management and roadmap planning.

• Experience working with sales and business development

Perks:

• Work for a company where purpose meets innovation - combating climate change and protecting our planet are at the core of what we do.

• Enjoy competitive compensation and a company-sponsored pension plan. Have a stake in our success with equity options, so you can share in the growth you help create.

• Free beverages, regular team events, and two great locations: our buzzing office in Berlin Mitte, steps from Hackescher Markt, or our R&D hub in Eberswalde, surrounded by the tranquillity of the forest – where innovation meets nature.

• Learn something new every day in a collaborative, professional, and supportive environment that fosters personal and professional growth.

• Shape the company culture alongside a team of more than 50 talented colleagues from 20+ countries.

This is an interesting and challenging role and would suit a confident self-starter, willing to work with others and on their own initiative.

We encourage everyone regardless of age, gender, identity, race, ethnicity, nationality, religion and sexual orientation to apply for this position. We aim to build a diverse team with an inclusive approach.

Please send applications to: hr@dryad.net

The world's forests are burning! If current trends continue, up to 170 million hectares could be lost by 2030 and with it we gradually lose the earth's great carbon sink consuming 110 billion metric tons of CO2. Are you passionate about protecting the planet's most valuable resource and looking for an opportunity to contribute? Do you want to help mitigate the ever growing threat of climate change?

Dryad is an environmental IoT startup based in Berlin / Brandenburg. Our mission is to develop a large-scale IoT network that allows public and private forest owners to monitor, analyze and protect the world’s largest, most remote forests. Our goal is to build and deploy a robust and reliable ultra-early fire detection system to prevent the spread of forest fires as well as a monitoring platform to ensure the health of forests.

To fulfill our mission we are looking for a Product Designer with 4 to 6 years of experience to join our team in Berlin and work with the Head of Design.

The team is new and growing, so we are looking for candidates with a strong sense of proactivity, ownership and who are not afraid to venture into uncharted territories!

Responsibilities

• Design and prototype cross-platform digital tools to enhance the planning, deployment, and monitoring of wildfire detection sensors globally

• Conduct user research and testing to continuously refine and enhance design concepts.

• Iteratively build and refine digital design concepts to high fidelity prototype, based on user and stakeholder usability testing & feedback.

• Contribute and maintain a consistent design system, ensuring high-quality visual assets and UI components..

• Collaborate with the lead product manager, software engineers, writers and sales to ensure the prioritization and accurate implementation of designs.

• Support the Head of design, Lead product manager and CTO in building the long term vision of our product.

Required skills, knowledge and experience

• You are a Product designer with 4-6 years of relevant experience with a formal design education (Bachelor, master) preferably in digital (UX/UI) or service design.

• Have a knack for complex systems and technical / engineering heavy products.

• Experience in B2B products with IOT service ecosystems is highly appreciated.

• Demonstrates with a portfolio a strong analytical ability to simplify complexity into effective and inspiring designs, paired with a sharp eye for aesthetics &  usability.

• A strong focus on precision and detail. And as you read the job description fully, please add the words “pine trees” somewhere in your email or cover letter ;)

• Experience with data UX monitoring tools (datadog).

• Proficient in common wireframing, design and collaboration tools such as Figma, Adobe CC, Miro, etc.

• You are based in Berlin.

• Written and oral Fluent in English (C1).

• Strong interest in sustainability, climate change and tech topics.

We offer

• Salary for this position ranges between 55 to 65K€ per year based on experience + Phantom Shares.

• Opportunity to work in a small, experienced team where you're constantly challenged to learn and set the bar higher.

• Hybrid work options possible.

• Central office in Berlin Mitte, Hackescher Markt area.

• A chance to directly craft a set of cutting edge products to tackle a 2,170 megatonnes of CO2 problem: Wildfire !

Recruitment process

To apply: send a portfolio, resume and cover letter to hr+design@dryad.net

If your profile is selected, you can expect:

1. Short 20 min introduction interview.

2. 60 minute interview with the Head of Design.

3. Short case study / Exercise.

4. Team interview (with Pm + engineer).

5. We send you an offer.

You can expect about 1 to 2 weeks between some of these steps. If more, we will let you know.

Important:

• Name your application email: Product Designer - [Your Name]

• Make sure you share your portfolio in the application email, with a password if necessary.

• We are sorry but may not be able to reply to all candidates. If you have not heard back from us 3 weeks after the application deadline this means that your candidacy was either rejected or the position fulfilled.

We encourage everyone to apply

We encourage everyone regardless of age, gender, identity, race, ethnicity, nationality, religion and sexual orientation to apply for this position. We aim to build a diverse team with an inclusive approach.

Looking forward to meeting you and good luck !

The world's forests are burning! If current trends continue, up to 170 million hectares could be lost by 2030 and with it we gradually lose the earth's great carbon sink consuming 110 billion metric tons of CO2. Are you passionate about protecting the planet's most valuable resource and looking for an opportunity to contribute? Do you want to help mitigate the ever growing threat of climate change?

Dryad is an environmental IoT startup based in Berlin-Brandenburg. Our mission is to develop a large-scale IoT network that allows public and private forest owners to monitor, analyze and protect the world’s largest, most remote forests. Our goal is to build and deploy a robust and reliable ultra-early fire detection system to prevent the spread of forest fires as well as a monitoring platform to ensure the health of forests.

To fulfill our mission we are looking for a Senior Data Scientist to join our team in Berlin to work on development of smoke detection models for early fire detection using gas sensors.

Responsibilities:

• Contributing to smoke test experiments with regards to understanding and organization of resulting experiment data.

• Experiment with sensor deployments on-site, also in forests.

• Development of ETL pipeline to streamline the experiment data to AI models process.

• Development of a smoke recognition model based on outputs of several sensor readings; ML experience including deep learning is required

• Development of forest health prediction models taking into consideration climate change and its effect on forest ecosystems to help forest owners and relevant authorities better monitor and manage forests.

• Development / Use of forest fire prediction models to further augment and enhance the sensor based approach.

Required skills, knowledge and experience:

• Master’s or PhD degree in Data Science, Statistics, Computer Science, Mathematics, or a related field.

• 5+ years of experience in data science or a related field.

• Proficient in Python.

• Strong experience with machine learning frameworks: TensorFlow, PyTorch, scikit-learn.

• Strong experience with modeling tabular data: Time Series Forecasting, Decision Trees, XGBoost, Ensemble techniques.

• Strong experience with advanced data analysis techniques: PCA, T-SNE, k-means clustering.

• Experience with end-to-end ML pipeline tooling: ETL pipelines, MLflow.

• Excellent communication and presentation skills.

• Ability to work independently and as part of a team.

• Ability to communicate technical concepts and understand technical requirements.

Perks:

• Contribute to protecting the world’s forests and mitigate effects of climate change, make impact!

• Influence the design and development of a cutting edge one-of-its-kind sensor-based forest fire detection system.

• Opportunity to work in a small, experienced team where you're constantly challenged to learn and set the bar higher.

• Competitive compensation.

This is an interesting and challenging role and would suit a confident self-starter, willing to work with others and on their own initiative.

We encourage everyone regardless of age, gender, identity, race, ethnicity, nationality, religion and sexual orientation to apply for this position. We aim to build a diverse team with an inclusive approach.

Please send applications to: hr@dryad.net